RETURNS

All returns are free of charge and must be made within 14 days of receipt.

A full refund or an exchange is provided to any unworn items that have their original tags and packaging.

 

To make the returns easier for you, we included a pre-paid return label with your order that you can use to send back to us. If you didn’t get yours, you can just email us at hey@kojanyc.com and we will issue you a new one.

 

Refunds

Once your return is received and approved, it will take us 2-3 business days to process your order and a credit will automatically be applied to your credit card or original method of payment.

 

Kojanyc.com reserves the right to reject returns sent or communicated beyond the return period limit or items which are not in the same condition in which they were received.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hey@kojanyc.com

 

Sale items

Only regular priced items may be refunded; unfortunately sale items cannot be refunded.

 

Exchanges

We are unable to offer exchanges at this time. If you would like to exchange a product, please return the original items for a full refund and place a new order.

 

Shipping

We ship from NYC and offer free shipping and returns to all orders within the United States.

Most of our orders are shipped within 24 hours and you will receive a shipping confirmation with a tracking number as soon as the item(s) are on their way. Usually it takes 3-8 business days for your products to arrive but you can always track the shipment for the exact arrival date. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

 

International Orders

We offer free shipping to our customers outside of the US. Import duties and taxes are not included in the item price; these charges will be collected from you by the carrier upon delivery. To determine what the additional costs are, please check with your country’s custom office.

 

International Returns

Presently we do not offer return labels or cover the cost of return shipping to our international customers. But we are here for you to help you process your return and refund you as soon as the item is received in NY. 

  

If you have any other questions email us at  hey@kojanyc.com